Frequently Asked Questions

Astrology is an ancient practice that studies the movements and relative positions of celestial bodies and their influence on human affairs and natural phenomena. At GalaxyScribe, we view astrology as a powerful language that helps you understand yourself and your life circumstances more deeply. While not scientifically validated, many find astrology provides meaningful insights and a framework for self-reflection and personal growth.

While astrology has ancient roots and cultural significance worldwide, it is not considered a science in the modern empirical sense. At GalaxyScribe, we view astrology as a symbolic language and tool for self-understanding rather than a predictive science. Many of our clients find value in astrological insights regardless of its scientific status, appreciating it as a meaningful framework for personal reflection and growth.

Our astrologers have years of training and experience in their craft. We take pride in offering thoughtful, personalized readings rather than generic content. We encourage you to read our testimonials, and we offer a satisfaction guarantee - if you're not happy with your reading, we'll work with you to address your concerns or provide a refund.

For an accurate birth chart reading, we need your date of birth, precise time of birth (to the minute if possible), and the exact location where you were born (city/town). The birth time is particularly important as it determines your Ascendant/Rising sign and house placements. If you don't know your exact birth time, we offer "time unknown" readings, though these will be less specific in certain areas.

The accuracy of readings depends on several factors, including the precision of your birth information, the skill of your astrologer, and your openness to the insights provided. Our astrologers provide thoughtful interpretations based on traditional astrological principles, but astrology is ultimately a tool for self-reflection rather than a deterministic prediction. Many clients find their readings remarkably resonant with their lived experiences and inner lives.

Each of our reading types focuses on different aspects of your astrological profile. Birth Chart readings provide a comprehensive view of your personality and life themes. Transit readings focus on current and upcoming planetary influences. Synastry readings examine relationship dynamics between two people. Career readings focus specifically on professional aptitudes and timing. Our detailed descriptions on the Readings page can help you choose the best option for your current needs.

Yes, different readings complement each other well. Your birth chart provides the foundation, while transit readings help you navigate current periods, and specialized readings (like career or relationship) dive deeper into specific life areas. Many clients begin with a birth chart reading for a broader understanding and then explore more focused readings as needed.

We typically deliver readings within 3-5 business days after purchase. During particularly busy periods, it may take up to 7 days. If you need a reading for a specific date or event, please contact us before ordering to ensure we can accommodate your timeline.

Your reading will be delivered as a beautifully designed PDF document that you can download, print, and refer back to. For some reading types, we also include a personalized audio recording where your astrologer walks through the highlights of your chart and offers additional nuance that may not be captured in text.

Yes! We offer a brief follow-up period for clarification questions related to your reading. For in-depth questions or new topics that weren't covered in your original reading, we recommend booking a consultation session with your astrologer where you can dive deeper into specific areas of interest.

Creating a GalaxyScribe account allows you to store your birth information securely for easy access when ordering readings. You'll also be able to access all your past readings in one place, receive personalized astrological insights on your dashboard, and get exclusive discounts. Account holders are the first to know about special offers and new reading types.

Absolutely. We use Lemon Squeezy, a trusted payment processor that follows industry-standard security protocols. Your payment information is never stored on our servers, and all transactions are encrypted. We prioritize the security and privacy of your personal and financial information.

You can cancel your subscription at any time from your account dashboard. Go to "My Account" > "Subscriptions" and click "Cancel Subscription." Your access will continue until the end of your current billing period. If you experience any difficulties, please contact our support team, and we'll assist you promptly.

We take your privacy seriously. Your birth information and personal details are used solely to create your astrological readings and are never shared with third parties. Our astrologers adhere to strict confidentiality standards. You can review our full Privacy Policy for detailed information on data handling practices.

We believe in ethical, empowering astrology that emphasizes your agency and free will. Our readings focus on possibilities rather than fixed predictions, and we avoid fear-based interpretations. We will never tell you what you "must" do; instead, we provide insights to help you make informed choices. Our astrologers follow a code of ethics that prioritizes your wellbeing and autonomy.